Continuity scams

As E-Commerce continues to grow, so do the opportunities to be victimized through online purchases – specifically with a credit card. Continuity scams largely take place when someone who is online observes a pop-up or advertisement offering a free trial or free gift upon completion of a survey. Consumers who participate are often asked to provide a credit card to pay for shipping and handling. Unless victims review the terms and conditions, it's unlikely they will see the hidden fees associated to the offer, which includes overpriced monthly charges that are nearly impossible to cancel.

As 2017 begins, many Canadians are creating New Year resolutions, which can include healthier choices and weight loss. Continuity scams take advantage of these opportunities and offer free weight loss pills or free subscription to health products such as Acai Berries – assuming you sign up and provide a credit card for shipping. Victims will receive their product and witness a charge to their credit card. The prices can vary from $1.99 to $1,000 and victims will continue to be charged until the company is contacted and services cancelled. Additionally, it is not uncommon for victims to be charged more than once per month by multiple different merchants.

In order to stop the fraud, victims should contact the suspected company requesting a stop payment and keep records of all correspondence. Victims can also refuse delivery of goods and should contact their respective financial institution or credit card provider to request a charge back due to fraud.

Warning signs - How to protect yourself

  • Review all fine print and terms and conditions before making a purchase.
  • Conduct open source searches to see if anybody has suggested the offer is a scam.
  • Beware of paid advertisements online. Paid banner ads are not always affiliated to the website you are viewing.
  • Review credit card statements regularly for unauthorized charges.

Were you a victim?

Canadian Anti-Fraud Centre
Toll-free: 1-888-495-8501

Competition Bureau of Canada
Toll-free: 1-800-348-5358

Ontario Provincial Police
Toll-free: 1-888-310-1122

Financial Consumer Agency of Canada
Toll-free: 1-866-461-3222

Better Business Bureau
(BBB Locator Tool)


Fraud: Recognize, report and stop it!

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