Door-to-door scams

Door-to-door scams continue to pose a threat to Canadian consumers and businesses. Door-to-door salespeople can use high pressure tactics and can be aggressive in nature. Consumers may find themselves in a situation where they purchase a product or sign up for a service they neither need nor want.

Some common door-to-door scams reported to the Canadian Anti-Fraud Centre include solicitations for a charitable donation, investment opportunity or a service scam involving the sale or maintenance of water heaters, furnaces or air conditioner units.

Warning signs - How to protect yourself

  • Ask for photo ID, get the name of the person and the name of the company or charity they represent.
  • Ask for the charity's breakdown of where funds are allocated. Be sure to get it in writing.
  • Never share any personal information or copies of any bills or financial statements.
  • Research before you invest. Don't sign anything and always read the fine print.
  • If a contract is signed within the home, you have a cooling off period. For example, in Ontario consumers have the right to cancel a contract for any reason within a 10-day cooling off period. For water heater contracts, there is a 20-day cooling off period.
  • Know your rights, look up your Provincial and Territorial Consumers Affairs Handbook – most provinces and territories have guidelines under their Consumer Protection Act (CPA).

Were you a victim?

Canadian Anti-Fraud Centre
Toll-free: 1-888-495-8501

Competition Bureau of Canada
Toll-free: 1-800-348-5358

Ontario Provincial Police
Toll-free: 1-888-310-1122

Financial Consumer Agency of Canada
Toll-free: 1-866-461-3222

Better Business Bureau
(BBB Locator Tool)


Fraud: Recognize, report and stop it!

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