Sale of merchandise scams


Canadians need to be cautious when buying merchandise online and are encouraged to fully review feedback and to deal with companies or individuals that they know by reputation or from past experience. If the buyer is not familiar with a particular seller, they should independently verify who they are. A good rule of thumb: if the asking price of a product is too good to be true, it is.

Warning signs - How to protect yourself

  • Never make a deal outside the auction site, and be cautious of items offered through online classified ads for extremely low prices.
  • Beware if there is limited or no feedback rating on sellers.
  • Beware of sellers from overseas.
  • Use a credit card when shopping online. Customers are offered protection and may receive a refund.
  • Inspect the website thoroughly. Often counterfeit websites will contain spelling mistakes and grammatical errors.

Were you a victim?

Canadian Anti-Fraud Centre
Toll-free: 1-888-495-8501

Competition Bureau of Canada
Toll-free: 1-800-348-5358

Ontario Provincial Police
Toll-free: 1-888-310-1122

Financial Consumer Agency of Canada
Toll-free: 1-866-461-3222

Better Business Bureau
(BBB Locator Tool)


Fraud: Recognize, report and stop it!

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