Service scams


The CAFC receives reports on a number of service type scams, including:

  • Microsoft/Windows technician - Scammers call and pretend to represent a well-known computer based company like Microsoft and claim that the victim's computer is sending out viruses or has been hacked and must be cleaned. The scammer will remotely gain access to the computer and may run some programs or change some settings. The scammer will then advise that a fee is required for the service of cleaning and request a credit card number to cover the payment. In some cases, the scammer will send a transfer from the victim's computer through a money service business like Western Union or MoneyGram. The end result is that the victim pays for a service that was not needed as the computer was never infected.
  • Lower interest rate - Scammers call and make an offer to reduce interest rates on the victim's credit cards or line of credit. Personal information is requested such as SIN, mother's maiden name, date of birth and the credit card number with the expiry date of the cards they want reduced.

Were you a victim?

Canadian Anti-Fraud Centre
Toll-free: 1-888-495-8501

Competition Bureau of Canada
Toll-free: 1-800-348-5358

Ontario Provincial Police
Toll-free: 1-888-310-1122

Financial Consumer Agency of Canada
Toll-free: 1-866-461-3222

Better Business Bureau
(BBB Locator Tool)


Fraud: Recognize, report and stop it!

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